A brief history of our business.
A Family Operation
We became a ltd company in 1985 when the business was started by Gerald Thurston and 3 partners. After the business began to take off, Gerald saw an opportunity and the potential for the business and quickly moved to buy out the other partners. This proved to be a very successful move.
Geralds wife Julie soon followed into the business and later, in 2001 they're son David joined the team. The Dedicated Trade Centre and Online Business was founded by David who now manages the trade and developer side of the business. Whilst Gerald remains in control of the domestic market. The business is Managed by Gerry, Julie and David, and we currently operate with 17 additional members of staff ranging from tilers, plumbers, sales staff, order pickers and more.
A Short History
We began with a small showroom in 1985. Over the years we have expanded and purchased adjacent properties allowing us to grow steadily. Our showroom is now one of the largest in east anglia and is considered one of the finest in the country.
After outgrowing our warehouse, we moved to our new purpose designed warehousing facility close by. This enabled us to massively increase our stockholding and provide a dedicated customer collection point. In addition to this it meant we were able to open a dedicated trade counter supplying tiles, tools and materials to tilers. Our computer systems coupled with our sophisticated stock controlling and order picking meant that tilers could be in, book out what they need and be straight out on the job without having to wait around.
After the success of the trade counter, we saw an opening in the online market as there didnt appear to be anywhere good for busy tilers to go and buy everything they need, delivered next day at competitive prices. We custom designed our website to be quick and easy to use, and operate a dedicated sales line open 6 days a week for any customers who need to speak to our technical team. The security implemented on the website has ensured that our transaction processing and data handling is significantly safer than many of our competitors. The sheer volume of sales we have experienced since our launch in 2010 is testiment to our early views. There really was a gap in the market that we have subsequently filled.
Why we're different
Being a retailer, as apposed to an 'internet only' company means we benefit from increased margins allowing us to offer better prices to you. Also, as we are well established and successful we are not going to disappear overnight.
As a Professional Tiling and Plumbing Contractor we manage our team of in house tilers and plumbers so we know what is required on a job, what the pitfalls are, and what you need to acheive the perfect job. We use the products we sell, so we are confident of the quality. If a product doesn't meet our exacting standards then we simply wont list it.
In short, we have been in the trade now for 26 years, so we are confident we can do everything to meet your expectations. We've been around a long while, and we're not going anywhere. We have expanded massivly over the years, but our roots are still there. We're still the friendly family business that made us so successful.